mt4 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how mt4 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy and handling your data responsibly.
Effective date: 1 January 2026. This policy is subject to periodic review.
Information Collected by the Platform
When you register and use the mt4 platform, we collect several categories of information to ensure our services run securely and efficiently. Here are the types of information we collect:
Account Information
During registration, you are required to provide your full name, email address, phone number, and password. This information is used to create and manage your account, verify your identity, and enable official communications between you and mt4.
Device & Browser Information
Mt4 automatically records certain technical information when you access the platform, including device type, operating system, web browser type, IP address, and screen resolution. This data helps us identify technical issues and ensure an optimal user experience across different devices, particularly Android and iOS smartphones.
Local Payment Information (MYR)
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as your bank account number (Maybank, CIMB, Public Bank) or the registered mobile number linked to your digital wallet (TNG eWallet, Boost). Full credit or debit card details are not stored on mt4's servers; all processing is handled through secure third-party payment gateways.
Platform Usage & Activity Data
We record in-platform activity including betting history, games played, total deposits and withdrawals, and session times and durations. This data is used for account management, fraud detection, and platform service improvements.
How Your Information Is Used
Your account information is used to verify your identity at login, process financial transactions, send important account notifications, and respond to customer support requests.
Usage data and device information are analysed to detect suspicious activity, prevent unauthorised access, and ensure the integrity of all financial transactions in MYR.
Aggregated usage data (which cannot be used to identify any individual) is analysed to understand usage patterns, improve platform performance, and design new features better suited to Malaysian users.
Mt4 uses your registered email and phone number to send important account-related information, transaction confirmations, and security notifications. You can update your communication preferences in your account settings.
Cookies & Tracking Technologies
The mt4 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies: Required to maintain your login session while browsing the platform. This cookie is automatically deleted when you close your browser.
- Preference cookies: Stores personal settings such as language, display preferences, and saved login information (if you choose to enable this).
- Analytics cookies: Helps us understand how users interact with the platform overall, without identifying any individual personally.
You can configure your browser to reject cookies, though this may affect certain features on the mt4 platform.
Data Storage & Security
All mt4 user data is stored on servers protected with industry-standard encryption. Access to personal data is restricted to staff who require it solely for operational and support purposes.
Technical measures in place include:
- SSL/TLS encryption for all communications between your device and our servers
- Password encryption using one-way hashing
- Regular security scanning and threat monitoring
- Incident response procedures to address any data breaches
User data will be retained for as long as the account remains active and for any additional period required to comply with applicable legal obligations.
Third-Party Information Sharing & User Rights
When Information Is Shared
Mt4 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Payment service providers: Local payment gateways (such as FPX and TNG) receive the information needed to securely process your MYR transactions.
- Game software provider: Third-party gaming platforms receive only the minimum session data required to run the games you access.
- Legal requirements: mt4 will disclose information when required by valid legal process or direction from a competent authority.
User Rights Over Personal Data
As an mt4 user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you by contacting support.
If your information is inaccurate or out of date, you can request a correction through your account settings or by emailing our support team.
You may request the deletion of your personal data, subject to legal retention requirements and account closure conditions.
Policy Changes & How to Contact Us
Changes to the Privacy Policy
Mt4 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be reflected on this page with a new effective date. Users are encouraged to check this page periodically. Continued use of the platform after changes are published constitutes acceptance of the updated Privacy Policy.
Contact Our Team
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact the mt4 support team through the following channels:
Email: [email protected]
We aim to respond to all privacy enquiries within a reasonable timeframe. For general questions about the platform, you can also refer to our FAQ us.
